Quickbox is one of the largest private fulfillment companies in the US. As a fulfillment operator, Quickbox leverages SaaS solutions for a significant portion of their operations and has not had a dedicated technology team in house. As their business scaled, the Quickbox leadership realized that technology inefficiencies, friction points, and vendor relationship were limiting the company’s ability to scale. This led Quickbox to reach out to Commerce Architects for assistance. Commerce Architects was able to engage and help Quickbox with both IT leadership as well as implementation of custom cloud native applications to provide process and operational efficiencies for the business.

Through a combination of broad-based Information Technology reviews, understanding of Quickbox business processes, and assessment of current technology solutions, Commerce Architects developed a comprehensive roadmap of IT changes as well as Cloud Native applications to increase the efficiency of the business.

Commerce Architects stepped in to provide both internal coordination and to be a point of contact for external vendor relationships. Acting in a contract CTO role for Quickbox, Commerce Architects was able to drive focused conversations with vendors to establish clear communication channels and deliverable timelines, ensuring that those relationships functioned as a partnership moving forward.

A number of areas were identified in the work with Quickbox where custom development could provide efficiency in both business processes and operational work. These projects were defined on a roadmap, aligned with Quickbox leadership around the value they would bring, and then executed on. Some of the projects undertaken with Quickbox are detailed below.

SaaS Provider Log Ingestion

One of the major technology vendors for Quickbox agreed to provide daily exports of log data from their REST and SOAP API implementations where it related to Quickbox. We worked to import and structure this data so that it could be tracked and reported in order to track the performance of the SaaS provider. This solution was implemented using AWS Glue pipelines to ingest the data and import it into a reporting location that was available to the Quickbox Business Intelligence team.

Log Ingestion Architecture

Migration to AWS

This project involved consolidation of various custom solutions, delivered across Rackspace and Digital Ocean, into a common AWS environment. This was done as a cost neutral transition, but provided significant improvements in the flexibility of implementation, centralization of data, as well as better control and ability to adjust these solutions over time in a single cloud environment.

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