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By digging into a complex business problem and implementing a robust testing framework, we were able to help Henry Schein One, developer of dental practice software, save hours of manual work each week. About Henry Schein One Henry Schein One is a global leader in dental practice management software. Their suite of software covers all parts of the staff and patient experience. The Challenge Henry Schein One has a data sync process as part of one of their practice management a

Why the teams shipping production AI fastest are the ones obsessed with the basics Everyone's talking about AI. Not everyone's getting value. We've seen the pattern repeat: impressive demos that never reach production. Innovation theater that checks a board-mandated AI box. Black box systems that teams can't debug six months later. Unoptimized LLM calls burning $10K+/month without delivering proportional business value. The challenge isn't building with AI—it's knowing how to

The Pain of the Monolith and the Promise of Microservices Imagine your engineering team is celebrating a minor bug fix, not because the fix itself was complex, but because testing it in lower environments took hours and getting it deployed took a week. If this resonates with you, you’re likely working with a monolithic application. Now imagine a request for a new feature in said application (Yuck!). Monolithic architectures with their massive, tightly coupled designs, have be

I was thinking recently about a time in my career when everything felt in flow. Not just for me, but for the entire product organization. We weren't necessarily working longer hours. We weren't using some revolutionary methodology. We weren't even particularly well-resourced. But something was fundamentally different. I had theories about what made that period special, but I wanted to test my assumptions. So I reached out to colleagues from that time and asked them: What do y

About Zenblen Zenblen is a startup based out of Chicago that has engineered a beautifully designed automated smoothie kiosk, complete with technologically impressive onboard systems for blending and vending, and a 32-inch touch screen display. Their kiosks are loved throughout the universities, hospitals, and office buildings where they're deployed across the city of Chicago. The Challenge Zenblen's infrastructure had grown organically. Core resources like the database and co

When I suggested this article topic to my engineering partners here, they bristled. Good. That tension is exactly why we need to have this conversation. They were concerned that I was pushing back on the need for technical investment work. I wasn't. I was pushing back on the lack of precision in how we talk about it. And that distinction matters. The Problem with "Tech Debt" A few years ago I was helping a team that was battling incident after incident. Each outage expanded t