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Real-Time Product Updates for a Multi-Brand Retail E-Commerce Platform
The Platform A large U.S.-based retail organization operates a multi-brand e-commerce platform serving customers across numerous locations. The platform enables customers to browse products, check availability, and place orders for fulfillment through local stores — making accurate, real-time product data essential. The Challenge: Stale Data, Real Consequences The platform relied on a scheduled batch process to refresh its product catalog. While this ensured consistency, it
Carl Painter
Jul 22 min read


AI Won't Fix Your Molasses: Why Faster Execution Makes Better Systems More Critical
Picture this: It's late 2026. Your engineering team has a good practice in AI-assisted coding that writes clean, tested code in minutes. Your product team has AI that drafts comprehensive PRDs from a few bullet points. Your design team has AI that generates polished prototypes in no time. PRDs come in hot. Features go out almost as quickly. Your velocity metrics are up 300%. And yet. Teams are frustrated. The backlog is overflowing with conflicting priorities. Nobody's quite
Suzanna Capone
Jun 235 min read


When the Data Sync Falls Behind: How We Built a Self-Healing Process for Henry Schein One
By digging into a complex business problem and implementing a robust testing framework, we were able to help Henry Schein One, developer of dental practice software, save hours of manual work each week. About Henry Schein One Henry Schein One is a global leader in dental practice management software. Their suite of software covers all parts of the staff and patient experience. The Challenge Henry Schein One has a data sync process as part of one of their practice management a
Sam Heck
May 273 min read


AI Doesn't Replace Engineering Fundamentals—It Requires Them
Why the teams shipping production AI fastest are the ones obsessed with the basics Everyone's talking about AI. Not everyone's getting value. We've seen the pattern repeat: impressive demos that never reach production. Innovation theater that checks a board-mandated AI box. Black box systems that teams can't debug six months later. Unoptimized LLM calls burning $10K+/month without delivering proportional business value. The challenge isn't building with AI—it's knowing how to
Suzanna Capone
May 208 min read


Monolith vs Microservice: Building a Dietary Preferences Application as a Case Study
The Pain of the Monolith and the Promise of Microservices Imagine your engineering team is celebrating a minor bug fix, not because the fix itself was complex, but because testing it in lower environments took hours and getting it deployed took a week. If this resonates with you, you’re likely working with a monolithic application. Now imagine a request for a new feature in said application (Yuck!). Monolithic architectures with their massive, tightly coupled designs, have be
Grant Mills
Mar 176 min read


Outsider Ownership: What It Actually Looks Like in Consulting
I was thinking recently about a time in my career when everything felt in flow. Not just for me, but for the entire product organization. We weren't necessarily working longer hours. We weren't using some revolutionary methodology. We weren't even particularly well-resourced. But something was fundamentally different. I had theories about what made that period special, but I wanted to test my assumptions. So I reached out to colleagues from that time and asked them: What do y
Suzanna Capone
Feb 254 min read
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